Privacy Policy | Convert Energy

This policy, together with our terms of use and any other referenced documents, outlines the basis on which we will process any personal data we collect from you or that you provide to us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (together, the Data Protection Legislation), the data controller is Convert Energy Ltd, registered in England under 09350129, and operating at Unit 22C, Barton Business Park, New Dover Road, Canterbury, Kent, CT1 3AA.

This policy applies solely to our website. If you navigate away from our site via a link or other means, you will be subject to the privacy policy of the destination website. We have no control over the policies or terms of other websites, and we advise you to review their policies before proceeding.

Information we may collect from you

We may collect and process the following data about you:

Information provided by you: data you provide by filling out forms on our website, such as our contact form or solar calculator quote request. This could be during an enquiry, a request for a survey, or a request for further services. Additionally, we may request information if you report an issue with our site.
Correspondence records: if you contact us, we may retain a record of that communication.
Surveys: we may invite you to complete surveys for research purposes, though responding to these is entirely voluntary.
Website visit details: we may collect details about your visits to our site, including traffic data, location data, weblogs, operating system, browser usage and other communication data, as well as the resources you access.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Where you consent, we use Google Analytics to understand how visitors use our website, such as pages visited, time on page, and approximate location derived from IP address. This is aggregate data, anonymised where technically possible, used to improve the website. We will not set analytics cookies until you have given consent via the cookie banner shown when you first visit our site, and you can withdraw that consent at any time by clearing your browser's site data and revisiting the site.

You may also refuse cookies directly by activating the setting on your browser which allows you to refuse the setting of cookies. If you select this setting you may be unable to access certain parts of our site.

Where we store your personal data

All information you provide to us is stored on secure servers, including those of our website host (Netlify, which processes contact form and calculator quote submissions and delivers them to our inbox) and our email provider. Any payment transactions will be encrypted.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, such as the solar calculator, when you choose to do so.
To notify you about changes to our service.

Disclosure of your information

We do not sell your personal data. We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If we are under a duty to disclose or share your personal data in order to comply with a legal obligation. This includes registering certain installation details with the Microgeneration Certification Scheme (MCS) as a condition of our certification, which may include your property address and details of the installed system.
In order to provide you with the quotations and estimates for goods and services you have requested, in which case we may pass your contact details to a trusted third party to provide you with such documents, and they may contact you directly to undertake them. We will do our best to inform you if we do this, and you will be free to ask us to remove your contact details from that third party.

Your rights

Under the Data Protection Legislation, you have the right to:

Access a copy of the personal data we hold about you
Rectification of inaccurate data
Erasure where we have no legal obligation to retain the data
Restriction of processing in certain circumstances
Portability: receive your data in a structured, machine-readable format
Object to processing based on legitimate interests, including marketing. We will typically inform you before collecting your data if we intend to use it for marketing purposes, and you can opt out at any time by emailing info@convertenergy.co.uk.
Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at info@convertenergy.co.uk. We will respond within one calendar month.

You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

External links

Our website may contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please be aware that they have their own privacy policies. We do not accept any responsibility or liability for these policies, and we recommend reviewing them before submitting any personal data to those websites.

Changes to this policy

Any changes we may make to this privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. We advise that you check this page regularly to keep up to date with any changes.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

Convert Energy Ltd
Unit 22C Barton Business Park
New Dover Road, Canterbury
Kent, CT1 3AA
info@convertenergy.co.uk
020 3004 8338